Location: Ahmedabad, Gujarat (GIFT City)
Brand: Grand Mercure Ahmedabad GIFT City (Accor)
Department: Operations / Leadership
Employment Type: Full-Time
Job Summary
The General Manager of Grand Mercure Ahmedabad GIFT City serves as the strategic business leader responsible for the overall hotel performance, guest experience, operational excellence, and financial outcomes. This role oversees all hotel departments, ensuring seamless operations aligned with Accor brand standards. The General Manager drives revenue through strong leadership in Sales, Marketing, and Distribution, while fostering a culture of service excellence and guest satisfaction. As the face of the hotel, the GM builds strong relationships with guests, employees, owners, and the wider community, ensuring the hotel remains a preferred destination for both business and leisure travelers. The position also includes developing leadership talent, optimizing operational efficiencies, and steering the property toward sustainable growth and market relevance.
Key Responsibilities
- Serve as the primary strategic leader overseeing all hotel operations, guest satisfaction, and financial performance.
- Ensure delivery of exceptional service that aligns with Accor brand values and guest expectations.
- Drive Sales, Marketing, and Distribution strategies to maximize occupancy, ADR, and market share.
- Lead the Voice of Guest program and ensure continuous improvement in guest satisfaction scores.
- Act as an Accor Ambassador to strengthen the hotel’s market reputation and community presence.
- Mentor, coach, and retain members of the executive committee and leadership teams.
- Develop departmental heads to foster innovation, creativity, and entrepreneurial thinking.
- Implement operational efficiencies and streamline processes to optimize cost and productivity.
- Maintain strong relationships with owners, corporate leaders, and external stakeholders.
- Ensure compliance with company policies, legal requirements, and sustainability initiatives.
- Oversee budgeting, forecasting, financial reporting, and profit maximization strategies.
- Lead change management initiatives and drive high-performance culture across teams.
Job Requirements
- 12+ years of experience in the hospitality industry with international brands.
- Minimum 2 years of proven success in a similar role (General Manager / Hotel Manager).
- Strong leadership, organizational, and decision-making abilities.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinker with the ability to develop long-term business plans and deliver results.
- Entrepreneurial mindset with creativity and innovation in problem-solving.
- Strong understanding of hotel operations, revenue management, sales, and finance.
- Outstanding PR skills and ability to cultivate strong community and client relationships.
- Ability to drive cultural change and operational efficiencies across departments.
- A proactive, hands-on, and ownership-driven professional comfortable leading large teams.
- Strong sales background is an added advantage.
- Proven track record in improving profitability and operational performance.
Why Join Grand Mercure
- Work With a Global Brand: Be part of Accor, one of the world’s most respected hospitality groups, known for innovation, excellence, and limitless career opportunities.
- Lead a Flagship Property: Take charge of a premium Grand Mercure hotel located in India’s most progressive business hub—GIFT City.
- Empowerment & Autonomy: Enjoy the freedom to lead, innovate, and create meaningful guest experiences.
- Career Growth: Access global learning, leadership development, and mobility within the Accor network.
- Culture of Belonging: A workplace that values authenticity, diversity, and purpose-driven leadership.
- Impactful Leadership Role: Shape the hotel’s future, build high-performing teams, and drive strategic success.
- #BELIMITLESS Philosophy: Experience a culture that encourages you to grow, challenge norms, and pursue excellence every day.
To Apply, Click Here
About Company:
Grand Mercure is Accor’s premium upscale hotel brand designed for modern travelers seeking culturally authentic experiences. Each property blends global hospitality standards with local traditions, offering refined comfort, thoughtful service, and contemporary elegance. Grand Mercure hotels celebrate regional stories while delivering warmth, sophistication, and memorable guest experiences.
