Job Summary
Travel Rethink Ways brings you an exciting opportunity with EllBee Hotels, a premium hospitality brand known for delivering exceptional guest experiences. The company is currently hiring a Reservation Executive for its Delhi location.
This role is ideal for individuals who are passionate about customer service, hotel operations, and guest interaction. As a Reservation Executive, you will play a key role in managing bookings, handling customer inquiries, and ensuring a smooth and efficient reservation process.
The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. If you enjoy working with people and providing excellent service, this role offers a great platform to build your career in the hotel industry.
About EllBee Hotels
EllBee Hotels is a growing hospitality brand committed to providing high-quality services, luxurious accommodations, and memorable guest experiences. The company caters to business travelers, families, and leisure tourists.
With a strong focus on customer satisfaction, EllBee Hotels ensures every guest enjoys a comfortable and rewarding stay. The brand offers personalized services and modern hospitality standards.
Key Responsibilities
1. Handling Reservations & Guest Inquiries
- Manage inbound inquiries via calls, emails, and booking platforms
- Provide accurate information on room availability and pricing
- Assist guests in selecting suitable room categories
2. Booking Management
- Process reservations, modifications, and cancellations
- Maintain accurate booking records
- Ensure updated reservation data
3. Revenue Optimization & Upselling
- Upsell premium rooms and services
- Promote offers and seasonal deals
- Maximize revenue through sales techniques
4. Coordination with Internal Teams
- Work with front office and housekeeping
- Ensure smooth guest arrival coordination
- Handle special guest requests
5. Customer Service & Issue Resolution
- Resolve booking-related queries
- Handle complaints professionally
- Maintain positive guest interactions
6. Payment Processing & Compliance
- Process payments securely
- Follow company policies
- Maintain confidentiality
7. Reporting & System Management
- Prepare reports on reservations and revenue
- Update booking systems
- Stay updated with travel trends
Qualifications & Skills
Experience
- 1–2 years in reservations, front office, or customer service
- Hospitality experience preferred
Skills Required
- Strong communication in English and Hindi
- Customer-focused approach
- Multitasking ability
- Time management skills
Technical Skills
- Knowledge of booking systems and OTA platforms
- Basic MS Office skills
- Digital communication handling
Why This Job is a Great Opportunity
- Work with a premium hospitality brand
- Gain experience in hotel operations
- Performance-based incentives
- Career growth opportunities
Career Growth Opportunities
- Front Office Executive
- Revenue Executive
- Reservations Manager
- Guest Relations Executive
Work Location Advantage – Delhi
Delhi offers vast opportunities in hospitality with exposure to international guests and a fast-paced work environment. It helps professionals build strong operational and communication skills.
Apply Now
If you are passionate about hospitality, this Reservation Executive Job in Delhi is a great opportunity.
To Apply: Click Here
About Company:
EllBee Hotels is a premium hospitality brand offering high-quality accommodations and personalized guest experiences, catering to business and leisure travelers while focusing on comfort, service excellence, and modern amenities to ensure every stay is memorable and tailored to guest needs.
