Job Manager Operations
Location: Chennai, India
Department: Operations
Employment Type: Full-Time
Job Summary
We are seeking a dynamic and detail-oriented professional to join our operations team as Manager Operations. The ideal candidate will possess a strong understanding of product and service management, operational excellence, and client satisfaction. This role requires exceptional organizational skills, the ability to manage teams and vendors effectively, and a commitment to maintaining the highest standards of operational efficiency.
As a key member of our team, you will be responsible for ensuring smooth day-to-day operations while maintaining compliance with all company standards and procedures. You will act as a bridge between clients, vendors, and the internal team, ensuring that all service deliverables are consistently met and exceeded.
Roles & Responsibilities
Operational Expertise:
- Demonstrate in-depth product knowledge and apply it effectively to daily operations.
- Ensure all Standard Operating Procedures (SOPs) are implemented and followed across all functional areas.
Team & Training Management:
- Participate in all mandatory training sessions conducted by the head office and subsequently conduct operational training sessions for the team.
- Ensure all team members are fully competent in operational processes and uphold the company’s service standards.
Daily Operations Oversight:
- Oversee key operational activities such as attendance tracking, staff rostering, vendor coordination, cash management, and reporting.
- Develop and maintain structured documentation, including escalation matrices and operational reporting formats, to ensure accountability and transparency.
Client & Vendor Relations:
- Manage client relationships effectively, ensuring deliverables are met within defined timelines and quality parameters.
- Coordinate with vendors to ensure service consistency, timely delivery, and adherence to contractual obligations.
POS & Inventory Management:
- Provide comprehensive training to vendor staff on Point of Sale (POS) operations, app troubleshooting, and inventory management systems.
- Ensure team members are proficient in menu planning, service etiquette, and customer communication.
Performance Monitoring:
- Maintain detailed operational records, including Minutes of Meetings (MOM) and Monthly Management Review Sheets (MMRS).
- Evaluate team performance regularly and provide actionable feedback to enhance productivity.
Process Improvement:
- Continuously assess operational workflows and recommend process improvements to optimize efficiency.
- Identify bottlenecks and implement corrective measures to streamline day-to-day activities.
Prerequisites
Educational Qualification:
- Bachelor’s degree in any discipline, preferably in Hotel Management or a related field.
Professional Skills:
- Excellent command over written and spoken English.
- Strong working knowledge of Microsoft Office tools including Word, Excel, and PowerPoint.
- Sound understanding of operational management systems, particularly in hospitality or service-oriented industries.
Personal Attributes:
- Keen attention to detail, hygiene, grooming, and workplace safety.
- Strong interpersonal and leadership skills to manage teams effectively.
- Ability to multitask, prioritize responsibilities, and adapt to fast-paced environments.
- Exceptional communication skills to interact confidently with clients, vendors, and internal stakeholders.
Technical & Service Knowledge:
- A solid foundation in food and beverage service standards and best practices.
- Candidates with previous experience in hospitality operations, inventory control, and client relationship management will be highly preferred.
Why Join Us?
This position offers an exciting opportunity to play a pivotal role in maintaining and enhancing operational excellence across our business verticals. You will work in a collaborative environment that values innovation, accountability, and growth. If you are passionate about delivering exceptional client service, fostering teamwork, and ensuring operational precision, we invite you to be part of our success story.
Join us and help drive operational excellence that defines industry standards.
To Apply, Click Here
About Company:
Gokhana is a leading food-tech and corporate dining solutions company dedicated to redefining workplace meals. We specialize in providing hygienic, affordable, and tech-driven cafeteria management and meal services that enhance employee satisfaction and operational efficiency for businesses across diverse industries.
