Job: Guest Relation Executive
Location: Chennai, India
Department: Guest Relation
Employment Type: Full Time
Industry: Hospitality
Job Summary
At The Raintree Hotels, exceptional guest experiences begin at the front desk. As the first and last point of contact, you will shape the overall impression of our hotel. We are looking for a warm, confident, service-driven professional who can deliver seamless hospitality while managing operations efficiently. If you are passionate about guest interaction, multitasking, and delivering memorable service, this role is ideal for you.
Key Responsibilities
Warm Guest Welcome & Farewell
- You will greet guests with professionalism and warmth during check-in, ensuring a seamless and pleasant arrival. During departure, you will provide a courteous and memorable farewell, addressing any final needs or feedback.
Guest Complaint Resolution
- Handle guest complaints and concerns efficiently, offering quick solutions and ensuring high satisfaction levels. Your ability to remain composed and proactive is essential.
VIP Guest Coordination
- Oversee VIP arrivals and departures with precision. Complete pre-registration formalities, ensure all room requirements are met, and maintain detailed notes on guest preferences for future stays.
Front Office & Operational Support
- Manage multiple tasks in a busy front office environment, including coordinating with housekeeping for room clearance, allocating rooms, and ensuring accurate updates on hotel occupancy. Maintain all guest folios neatly and enter relevant guest likes/dislikes into the system.
Information & Concierge Assistance
- Provide guests with thorough information about the hotel, its services, in-house facilities, local attractions, and city activities. You should have a strong grasp of Chennai’s highlights and competitor offerings to assist guests better.
Promotion & Sales Awareness
- Stay informed about current room rates, promotions, packages, and offers so you can confidently communicate and upsell when appropriate.
Feedback Collection
- Engage with departing guests to collect feedback, capturing both positive comments and improvement areas. Ensure these are updated in guest profiles to enhance future stays.
Cashiering Support
- Perform basic cashiering activities when required, including posting charges and handling settlements with accuracy.
Experience & Requirements
- Minimum two years of Front Office experience, with at least one year in a supervisory or senior front desk role.
- Strong communication skills; additional languages will be an added advantage.
- Ability to manage pressure, handle guest interactions with poise, and multitask efficiently.
- Prior experience in the hotel industry is preferred.
- Female candidates are encouraged to apply.
- A service-oriented mindset, attention to detail, and a passion for hospitality are essential.
Why Join The Raintree Hotels?
- At The Raintree Hotels, Chennai, you will be part of a brand known for its refined hospitality, contemporary design, and guest-centric culture. You will work with an experienced team that values teamwork, learning, and personal growth. This role offers you the chance to elevate guest experiences, build strong operational expertise, and grow within one of the city’s most respected hotel groups.
- If you’re someone who loves creating lasting impressions and thrives in a people-centered environment, we invite you to apply.
Ready to Elevate Your Hospitality Career?
Apply Now to be a part of one of Chennai’s leading hotel brands.
Mail your resume to: hr@raintreehotels.com
About Company:
The Raintree Hotels is a leading upscale hospitality brand in Chennai, known for its warm service, eco-conscious approach, and contemporary elegance. Offering premium rooms, refined dining, and exceptional guest experiences, the brand blends modern comfort with genuine South Indian hospitality.
