Job Summary – Assistant Front Office Manager
Travel Rethink Ways brings you a premium leadership opportunity with Westin Hotels & Resorts, a globally recognized luxury hospitality brand under Marriott International. The company is currently hiring an Assistant Front Office Manager at The Westin Chennai Velachery.
This role is ideal for hospitality professionals who have experience in front office operations and are looking to advance into a managerial position. As an Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily operations, supervising staff, and ensuring exceptional guest experiences.
You will be responsible for managing front desk operations, leading teams, handling guest interactions, and ensuring smooth check-in and check-out processes. This role requires strong leadership, problem-solving skills, and a deep understanding of hospitality service standards.
Key Responsibilities
1. Front Office Operations Management
- Assist in managing daily front office operations including check-in and check-out
- Supervise front desk, bell desk, and guest services teams
- Ensure smooth coordination between departments
- Maintain high service standards and operational efficiency
2. Team Leadership & Supervision
- Lead, guide, and motivate front office staff
- Provide training, coaching, and performance feedback
- Ensure proper staffing during shifts
- Build a collaborative team environment
3. Guest Experience & Customer Service
- Ensure exceptional guest service and satisfaction
- Handle guest complaints and resolve issues effectively
- Gather feedback and improve services
- Maintain a professional and welcoming environment
4. Performance Monitoring & Improvement
- Monitor service quality and brand standards
- Implement strategies to improve guest satisfaction
- Analyze feedback and take corrective actions
- Support continuous improvement initiatives
5. Policy Implementation & Compliance
- Ensure adherence to company policies and procedures
- Monitor financial and credit policy compliance
- Support customer recognition programs
- Maintain operational standards
6. Coordination & Communication
- Coordinate with housekeeping, maintenance, and other teams
- Share operational updates effectively
- Participate in meetings and planning sessions
7. Acting Leadership Role
- Perform Front Office Manager duties when required
- Support decision-making and planning
- Ensure smooth operations during transitions
Qualifications & Skills
Education
- High school diploma or GED with experience
- OR Degree in Hospitality or related field
Experience
- Minimum 2+ years in front office or guest services
- Supervisory experience is an advantage
Skills Required
- Strong leadership and communication skills
- Problem-solving and decision-making ability
- Customer-focused approach
- Ability to multitask under pressure
Technical Skills
- Knowledge of hotel management systems
- Familiarity with reservation tools
- Basic MS Office skills
Why This Job is a Great Opportunity
- Work with a global luxury hospitality brand
- Be part of Marriott International network
- Gain leadership experience
- Strong career growth opportunities
Career Growth Opportunities
- Front Office Manager
- Rooms Division Manager
- Guest Services Manager
- Hotel Operations Manager
- General Manager
Work Location Advantage – Chennai
Chennai is a major hospitality hub with strong career opportunities. It offers exposure to international guests, professional networking, and growth in a competitive hotel industry.
Chennai is one of India’s major metropolitan cities with a thriving hospitality and tourism industry. The city attracts business travelers, tourists, and international guests, making it an ideal location for hospitality professionals.
Working in Chennai provides exposure to diverse guest expectations, professional networking opportunities, and career growth in a competitive market. The city’s infrastructure, connectivity, and business environment make it a preferred destination for hospitality careers.
Work Culture & Environment
Westin Hotels & Resorts offers a dynamic and inclusive work environment focused on employee well-being and professional growth. The brand encourages associates to embrace wellness, innovation, and service excellence.
Employees are given opportunities to learn, grow, and contribute to meaningful guest experiences. The company promotes diversity, collaboration, and continuous improvement, making it an ideal workplace for hospitality professionals.
Apply Now
If you are passionate about hospitality leadership, this Assistant Front Office Manager Job in Chennai is a great opportunity.
To Apply: Click Here
About Company:
Westin Hotels & Resorts is a globally renowned luxury hospitality brand under Marriott International, known for its wellness-focused experiences and premium service standards. With over 200 properties worldwide, Westin delivers exceptional guest experiences through innovation, comfort, and personalized hospitality.
Important Note
Travel Rethink Ways is not the hiring company. We only share verified travel and hospitality job opportunities to help job seekers discover the right career path. Stay connected with Travel Rethink Ways for more trusted job updates, career opportunities, and industry insights in the travel and hospitality sector.
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