Location: Chennai, Tamil Nadu, India
Department: Spa Operations -Wellness
Employment Type: Full Time
Industry: Hospitality
Company: Masti Health and Beauty Pvt. Ltd
Job Overview – Spa Manager
Travel Rethink Ways brings you an exciting opportunity with Masti Health and Beauty Pvt. Ltd, a growing brand in the wellness and spa industry. The company is currently hiring a Spa Manager – Duty Manager Role for its outlets in Chennai.
This role is ideal for professionals who are passionate about spa operations, guest experience, and team leadership. As a Spa Manager, you will act as the frontline leader during your shift, ensuring smooth daily operations, excellent customer service, and achievement of sales targets.
You will be responsible for managing guest interactions, supervising staff, handling sales, and maintaining high standards of hygiene and ambiance. This is a hands-on operational role that plays a crucial part in delivering premium wellness experiences.
About Masti Health and Beauty Pvt. Ltd
Masti Health and Beauty Pvt. Ltd operates spa and wellness centers focused on delivering relaxation and rejuvenation experiences. The company emphasizes quality service, hygiene, and customer satisfaction, ensuring that guests receive a consistent and premium experience across all locations.
With a growing presence in Chennai, the brand continues to expand its footprint while maintaining strong operational standards and a customer-first approach.
Job Purpose & Role Summary
The Spa Manager Job in Chennai at Masti Health and Beauty Pvt. Ltd focuses on managing day-to-day spa operations during assigned shifts.
You will act as the bridge between operational execution and guest satisfaction, ensuring that all services run smoothly, team members perform effectively, and guests receive high-quality service.
This role combines operations management, customer service, sales performance, and team coordination, making it ideal for candidates who enjoy working in a dynamic, service-oriented environment.
Key Responsibilities
1. Frontline Operations & Shift Management
- Supervise daily spa operations during assigned shifts
- Ensure all services are delivered as per company SOPs
- Manage appointment scheduling and therapist allocation
- Handle walk-in guests and minimize wait times
- Maintain spa ambiance and overall presentation
2. Guest Service & Satisfaction
- Greet guests warmly and ensure a welcoming experience
- Handle guest feedback, complaints, and special requests
- Maintain high service standards across all interactions
- Ensure cleanliness, comfort, and ambiance at all times
- Enhance guest satisfaction and retention
3. Sales Achievement & Upselling
- Meet individual sales targets and contribute to outlet revenue
- Promote spa services, packages, and retail products
- Train team members on upselling and cross-selling techniques
- Monitor daily sales performance and take corrective actions
- Support loyalty programs and promotional initiatives
4. Cash Handling & Reporting
- Manage billing, cash transactions, and shift reconciliation
- Ensure accurate entry of sales data into POS systems
- Prepare daily operational and financial reports
- Track key performance indicators such as revenue and guest count
5. Inventory & Supply Management
- Monitor stock levels of spa products and consumables
- Conduct daily inventory checks and ensure availability
- Prevent wastage and misuse of products
- Coordinate with management for timely replenishment
6. Team Support & Communication
- Act as the point of contact for spa staff during shifts
- Provide guidance and support to therapists and team members
- Conduct shift briefings on bookings, offers, and guest preferences
- Ensure staff grooming, punctuality, and professionalism
7. Hygiene, Safety & SOP Compliance
- Maintain high standards of hygiene and cleanliness
- Ensure compliance with health and safety regulations
- Conduct regular checks to maintain spa ambiance
- Enforce adherence to company SOPs
8. Campaign & Offer Execution
- Support execution of marketing campaigns and promotional offers
- Track performance of campaigns and report outcomes
- Encourage team participation in promotional activities
- Improve visibility and sales through effective execution
Key Performance Indicators (KPIs)
- Achievement of daily and monthly sales targets
- Customer satisfaction and retention rates
- Operational efficiency during shifts
- Inventory control and wastage reduction
- Team performance and service quality
- Compliance with hygiene and safety standards
Qualifications & Skills
Education
- Bachelor’s degree in Hospitality, Business Administration, or related field preferred
Experience
- Experience in spa operations, hospitality, or retail management preferred
- Experience in customer service and frontline operations is an advantage
Skills Required
Operational Skills
- Shift management and coordination
- Scheduling and resource allocation
- Process adherence and execution
Customer Service Skills
- Strong interpersonal and communication skills
- Ability to handle guest concerns effectively
- Service-oriented mindset
Sales Skills
- Upselling and cross-selling techniques
- Target-driven approach
- Ability to influence customer decisions
Core Competencies
- Leadership and team management
- Problem-solving and decision-making
- Attention to detail and quality
- Ability to work under pressure
- Professional grooming and presentation
Why This Job is a Great Opportunity
- Work with a growing wellness and spa brand
- Gain hands-on experience in spa operations and guest service
- Opportunity to develop leadership and management skills
- Exposure to sales, customer service, and operations
- Dynamic and fast-paced work environment
- Strong career growth opportunities
Work Location Advantage – Chennai
Chennai is a growing hub for wellness, hospitality, and retail industries. The city offers strong opportunities for professionals in spa management and customer service.
Working in Chennai provides exposure to a diverse clientele, modern infrastructure, and a growing wellness market, making it an ideal location for career advancement.
Work Culture & Environment
Masti Health and Beauty Pvt. Ltd offers a professional and collaborative work environment focused on service excellence and employee growth.
Employees are encouraged to take ownership, improve their skills, and contribute to delivering exceptional guest experiences. The company values teamwork, innovation, and continuous improvement.
Apply Now
If you are passionate about wellness, customer service, and operations management, this Spa Manager Job in Chennai at Masti Health and Beauty Pvt. Ltd is a great opportunity.
To Apply, Click Here
About Company:
Masti Health and Beauty Pvt. Ltdt is a wellness brand offering spa and relaxation services across multiple locations. Known for quality service and customer satisfaction, the company focuses on delivering consistent and premium wellness experiences.
Important Note
Travel Rethink Ways is not the hiring company. We only share verified hospitality and travel job opportunities to help job seekers find the right career path. Stay connected with Travel Rethink Ways for more trusted job updates and career opportunities.
