Experience: 0 – 2+ Years | Full Time
Company: iTour (Rethink Ways Private Limited)
Location: T. Nagar, Chennai – 600017
Work Mode: In-Office
Languages Required: Tamil & English
Job Summary:
As a Travel & Tourism Operations Executive at iTour, you will support the coordination and delivery of travel services and bookings. You will play a crucial role in ensuring client satisfaction by managing end-to-end travel arrangements, documentation, and supplier coordination. Your attention to detail, client handling, and multitasking skills will help deliver smooth and memorable experiences to our travelers.
Professional Development:
The role of an operations executive at iTour also provides opportunities for continuous professional development. Regular training sessions on the latest travel trends, customer service techniques, and technological advancements in the travel industry are conducted. This ensures that our team members are well-equipped to handle the evolving landscape of travel and tourism.
Career Advancement Opportunities:
As you excel in your position as an operations executive, there will be numerous opportunities for career advancement within iTour. Those showing exceptional skills may be considered for supervisory roles or specialized positions in areas such as marketing, client relations, or destination management. Our commitment to internal promotions means you can build a long-term career with us.
As a Travel & Tourism Operations Executive at iTour, you will support the coordination and delivery of travel services and bookings. You will play a crucial role in ensuring client satisfaction by managing end-to-end travel arrangements, documentation, and supplier coordination. Your attention to detail, client handling, and multitasking skills will help deliver smooth and memorable experiences to our travelers.
In addition to the core responsibilities, you will also develop relationships with clients that go beyond mere transactions. For instance, understanding a client’s preferences for travel, such as preferred airlines, types of accommodations, and even dietary restrictions, can help tailor travel packages that resonate with their needs. This personal touch not only enhances customer satisfaction but also fosters loyalty to the agency.
Key Responsibilities:
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- Manage travel bookings including flights, hotels, transfers, tours, and travel-related services.
- Communicate with suppliers to confirm reservations and ensure service quality.
- Create and send customized itineraries to clients based on their preferences and budget.
- Handle client queries through phone, email, and in-person communication.
- Prepare and organize documents such as tickets, insurance, visas, and travel vouchers.
- Maintain accurate records of bookings, payments, and client information.
- Coordinate with hotels, airlines, and vendors to resolve booking issues.
- Assist in process improvement for better workflow efficiency.
- Stay updated on travel industry trends, regulations, and destination updates.
- Participate in travel fairs and exhibitions to network with potential clients and suppliers, showcasing the unique offerings of iTour.
Requirements:
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- Experience in travel operations or a related tourism role.
- Strong organization and time management skills.
- Excellent communication and interpersonal abilities.
- Accuracy in managing bookings and documents.
- Familiarity with booking tools and Microsoft Office suite.
- Knowledge of domestic and international destinations and documentation.
- Diploma or degree in Tourism, Hospitality, or related field is preferred.
- Willingness to work extended hours, weekends, or holidays as needed.
Why Join iTour?
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- Be part of a passionate and client-focused team.
- Gain exposure to a variety of travel services and destinations.
- Opportunity to grow with a leading travel brand focused on service excellence.
Need a Trusted Travel Partner?
Explore travel stories, guides, and more on Travel RethinkWays
If you have any questions or need further clarification, please send email to info@itour.co.in
iTour, a brand of Rethink Ways Private Limited, is a leading travel and tourism agency committed to crafting exceptional holiday experiences. With a strong focus on client satisfaction, we specialize in domestic and international tours, corporate travel, student excursions, and customized travel planning. Our team is passionate about helping travelers explore new destinations and create unforgettable memories.
