Organisation: Jiris Holidays
Job Title: Travel Consultant
Location: Anna Nagar, Chennai, India
Industry: Travel & Tourism
Job Type: Full-Time
Work Mode: On-Site
Experience Level: Fresher / Entry-Level
We encourage Women candidates to apply.
Job Summary
Jiris Holidays is currently inviting applications for the position of Travel Consultant at its Anna Nagar office in Chennai. This opportunity is specially designed for fresh graduates who are passionate about travel, customer engagement, and sales. If you are someone who loves exploring destinations, understanding travel trends, and helping others plan memorable trips, this role offers the perfect starting point for your career in the travel and tourism industry.
As a Travel Consultant, you will play a key role in assisting clients with planning both domestic and international trips. From understanding their preferences and budget to recommending suitable holiday packages and managing bookings, you will be involved in the complete travel planning process. The role demands enthusiasm, attention to detail, strong communication skills, and a genuine interest in delivering exceptional customer experiences.
Key Responsibilities
As part of the Jiris Holidays team, your primary responsibilities will include:
- Understanding customer travel preferences, expectations, and budget requirements
- Providing accurate and up-to-date information about domestic and international destinations
- Suggesting suitable holiday packages based on individual customer needs
- Assisting clients with bookings, ticketing coordination, documentation guidance, and travel arrangements
- Handling customer inquiries through phone calls, emails, and direct walk-ins
- Following up with potential leads to convert inquiries into confirmed bookings
- Maintaining detailed records of inquiries, follow-ups, payments, and confirmations
- Ensuring excellent customer service before, during, and after the booking process
Skills and Competencies Required
- Strong verbal and written communication skills
- Good interpersonal and customer-handling abilities
- Basic computer knowledge, including MS Office
- Interest and curiosity about travel destinations and tourism trends
- Positive attitude and willingness to learn
- Ability to work independently as well as in a team environment
- Basic understanding of sales principles and customer service
Sales & Lead Conversion
- Handle travel inquiries received through phone calls, emails, walk-ins, and online platforms
- Follow up consistently with prospective clients to convert inquiries into confirmed bookings
- Explain holiday package inclusions, exclusions, pricing, and travel policies clearly
- Recommend suitable domestic and international travel packages based on customer requirements
- Achieve individual sales targets and support overall team performance
- Maintain accurate records of leads, follow-ups, payments, and confirmed bookings
- Identify upselling and cross-selling opportunities where appropriate
Client Relationship Management
- Build and maintain strong, long-term relationships with customers
- Provide personalized travel solutions to ensure high customer satisfaction
- Address customer queries and resolve concerns promptly and professionally
- Maintain regular communication before and after booking
- Encourage repeat bookings and customer referrals
- Ensure a smooth and positive customer experience throughout the travel journey
Coordination & System Updates
- Update customer details, inquiries, and booking information in CRM systems
- Coordinate with operations and support teams for timely service delivery
- Maintain organized documentation for bookings and travel records
- Ensure accuracy in customer information, travel dates, pricing, and package details
- Monitor booking progress and follow up on pending requirements
Required Skills for Travel Consultant Role
- Good knowledge of domestic and international travel destinations
- Strong communication and interpersonal skills
- Basic computer knowledge, including MS Office and CRM software
- Ability to manage multiple clients efficiently
- Sales-oriented mindset with customer-focused approach
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Educational Qualifications
- Any graduate or equivalent qualification (preferred)
- Candidates with a background in tourism, hospitality, or business administration will have an added advantage
Salary & Benefits
- Salary as per company standards
- Attractive performance-based incentives
- Stable full-time employment
- Professional and supportive working environment
- Exposure to domestic and international travel products
- Opportunity to enhance destination and product knowledge
- Scope for long-term career growth in the travel industry
Why Join Jiris Holidays?
- Excellent opportunity to build a strong career in the travel and tourism sector
- Exposure to end-to-end travel planning and holiday sales
- Supportive team environment that encourages learning and growth
- Opportunity to work with diverse domestic and international travel products
- Recognition for performance and customer-centric service
How to Apply
Interested candidates can send their updated resume to:
talkto@jirisholidays.com
About Company:
Jiris Holidays is a Chennai-based travel company specializing in domestic and international holiday packages. The company focuses on personalized travel solutions, quality service, and creating memorable travel experiences while maintaining strong customer relationships and professional standards.
