Location: Chennai, India
Department: Front Office / Operations
Industry: Hospitality
Job Summary
As a Reservation Executive, you will be the first point of contact for guests, ensuring every booking is handled with precision, professionalism, and warmth. You will manage room reservations efficiently, optimize occupancy, and deliver personalized service that reflects Pullman’s global standards of hospitality and guest satisfaction.
Company Description
Pullman Chennai Anna Salai is an upscale address for both business and leisure travelers, featuring 232 contemporary rooms, a refreshing swimming pool, a fitness center, and a rejuvenating spa. The hotel offers two signature dining venues, versatile banquet spaces, boardrooms, and social lounges, perfectly designed for meetings, incentives, conferences, and events.
With modular event venues that can accommodate up to 400 guests, Pullman Chennai blends modern sophistication with warm hospitality — creating spaces where business meets style and celebrations find their perfect setting.
Key Responsibilities
- Handle all reservation inquiries efficiently via phone, email, and online channels.
- Accurately record, update, and process room bookings in the property management system.
- Coordinate with sales, front office, and revenue teams to manage room allocations and maximize occupancy.
- Respond promptly and courteously to guest inquiries, ensuring clarity and satisfaction at every step.
- Monitor booking trends and provide input to the Reservations Manager for yield management and forecasting.
- Verify billing instructions and ensure deposit and payment policies are followed correctly.
- Assist with group bookings, travel agent queries, and corporate reservations.
- Maintain an updated database of guest profiles and reservation histories for personalized service.
- Handle special requests and VIP bookings with care and confidentiality.
- Support the team in implementing upselling and cross-selling initiatives to boost revenue.
- Ensure all reservation correspondence and filing are managed daily according to hotel standards.
- Maintain clear communication with all departments to ensure seamless guest experiences.
Qualifications
- Diploma or Degree in Hospitality / Tourism / Hotel Management
- Minimum 2 years of experience in a Reservations or Front Office role within a 4- or 5-star property
- Strong verbal and written communication skills in English; knowledge of additional languages is an asset
- Proficiency in MS Office applications and familiarity with PMS or CRS systems (Opera, etc.)
- Detail-oriented, organized, and able to handle multiple tasks under pressure
- A proactive team player with a passion for guest service and hotel excellence
Why Join Pullman?
At Pullman, we believe in empowering people to live, work, and explore with confidence. Here, you don’t just work — you grow, connect, and make an impact.
- Come As You Are: A culture that celebrates individuality, diversity, and creativity.
- Work With Purpose: Join a brand that values responsible hospitality and meaningful guest connections.
- Grow, Learn & Enjoy: Access world-class training and leadership pathways through Accor’s learning programs.
- Explore Limitless Possibilities: Be part of a global network of 45+ brands and 5,500+ hotels with endless career opportunities.
Join Pullman Chennai Anna Salai
Be part of a brand that thrives on energy, elegance, and excellence — where every reservation creates a memorable guest experience.
