Location: Chennai, India
Department: Front Office / Operations
Industry: Hospitality
Job Summary
Reporting to the Rooms Division Manager, the Duty Manager ensures seamless daily hotel operations and delivers exceptional guest experiences aligned with Pullman’s standards of excellence. This role demands strong leadership, attention to detail, and a commitment to service excellence across all touchpoints of the guest journey.
Company Description
Pullman Chennai Anna Salai is an upscale address for both business and leisure travelers, featuring 232 contemporary rooms, a refreshing swimming pool, a fitness center, and a rejuvenating spa. The hotel offers two signature dining venues, versatile banquet spaces, boardrooms, and social lounges, perfectly designed for meetings, incentives, conferences, and events.
With modular event venues that can accommodate up to 400 guests, Pullman Chennai blends modern sophistication with warm hospitality — creating spaces where business meets style and celebrations find their perfect setting.
Key Responsibilities:
- Participate in daily operations meetings to coordinate closely with all support departments on administrative and operational matters.
- Supervise the Front Office team, ensuring punctuality, grooming, and adherence to professional service standards.
- Conduct daily briefings to communicate key updates, priorities, and follow-up actions.
- Review Duty Manager log entries to ensure all guest issues and concerns are resolved promptly and thoroughly.
- Oversee the smooth and efficient functioning of Front Office operations, ensuring compliance with departmental standards and procedures.
- Collaborate with the Reservations Department during high-occupancy periods, recommending strategies to maximize yield and achieve optimal occupancy.
- Manage overbooking situations effectively and coordinate guest relocations when necessary, maintaining guest satisfaction.
- Liaise with the Finance Department to ensure all credit and billing procedures are accurately followed.
- Analyze market trends, review rooming lists, and motivate the Front Office team to up-sell rooms and packages to enhance revenue.
- Coordinate and oversee major group movements, conferences, and events, ensuring operational readiness across departments.
- Conduct courtesy calls to VIPs, long-stay, and corporate guests to gather feedback and address any service gaps proactively.
- Handle guest correspondence and ensure timely, professional follow-up.
- Manage daily room inventory and coordinate with Housekeeping to align room readiness with arrival times.
- Personally welcome guests upon arrival, ensuring smooth check-in and a personalized experience.
- Ensure that ALL – Accor Live Limitless members, repeat guests, and VIPs receive their entitled benefits and recognition.
- Maintain updated guest profiles and repeat guest histories to personalize future stays.
- Promote in-house facilities and inter-hotel sales to maximize revenue opportunities.
- Handle guest complaints tactfully, ensuring swift resolution and recovery.
- Manage guest messages, calls, and mail with efficiency and discretion.
- Maintain guest privacy and confidentiality at all times, safeguarding sensitive information.
- Monitor in-house credit matters and take timely action on discrepancies.
Qualifications
- Diploma or Bachelor’s Degree in Tourism / Hospitality Management
- Minimum 2 years of experience in a similar role within an upscale or luxury hotel environment
- Excellent proficiency in English (spoken and written); knowledge of other languages and local dialects is an advantage
- Strong communication, interpersonal, and leadership skills
- Sound knowledge of hotel operations and guest service standards
- Proficient in MS Excel, Word, and PowerPoint; familiarity with Opera PMS or other property management systems preferred
- Highly organized, guest-focused, and capable of performing effectively under pressure
Why Join Pullman?
At Pullman, we believe in empowering people to live, work, and explore with confidence. Here, you don’t just work — you grow, connect, and make an impact.
- Come As You Are: A culture that celebrates individuality, diversity, and creativity.
- Work With Purpose: Join a brand that values responsible hospitality and meaningful guest connections.
- Grow, Learn & Enjoy: Access world-class training and leadership pathways through Accor’s learning programs.
- Explore Limitless Possibilities: Be part of a global network of 45+ brands and 5,500+ hotels with endless career opportunities.
Join Pullman Chennai Anna Salai
Be part of a brand that thrives on energy, elegance, and excellence — where every reservation creates a memorable guest experience.
About Company:
Pullman Chennai Anna Salai is an upscale address for both business and leisure travelers, featuring 232 contemporary rooms, a refreshing swimming pool, a fitness center, and a rejuvenating spa. The hotel offers two signature dining venues, versatile banquet spaces, boardrooms, and social lounges, perfectly designed for meetings, incentives, conferences, and events.
