Hotel Brand: Holiday Inn Express
Location: Chennai, India
Industry: Hospitality
Job Summary
At Holiday Inn Express Chennai OMR Thoraipakkam, we’re looking for a Front Office Associate who can deliver exceptional guest experiences from the very first interaction. You’ll be the face of our hotel, ensuring smooth check-ins, seamless stays, and memorable farewells always with warmth and efficiency.
Responsibilities
- Welcome guests with a friendly and professional attitude.
- Manage reservations, check-ins, check-outs, and payments efficiently.
- Recognize and assist IHG One Rewards members and returning guests.
- Anticipate guest needs and provide thoughtful, personalized solutions.
- Handle inquiries, complaints, and billing with confidence and care.
Requirements
- Strong communication and interpersonal skills.
- Problem-solving mindset and customer-first attitude.
- Fluency in local language; additional languages are a plus.
- Basic computer proficiency and numerical accuracy.
- Prior front office or customer service experience preferred.
Why Join IHG
We offer competitive pay, world-class training, and opportunities for career growth across our global portfolio. Enjoy exclusive staff benefits, full uniform, and access to our myWellbeing program — supporting your health, lifestyle, and workplace balance.
Join Us
If you’re a confident leader who thrives on creating exceptional guest experiences, we’d love to have you on our team. Even if you don’t meet every requirement, don’t hesitate — apply today and start your journey with IHG!
About Company:
IHG Hotels & Resorts is one of the world’s leading hospitality companies with more than 6,000 hotels in over 100 countries. Our brands include InterContinental, Holiday Inn, and Crowne Plaza. We’re committed to creating a culture where everyone belongs and grows. We celebrate diversity, value individuality, and encourage you to bring your whole self to work. Join us and discover how we give you the Room to Belong, Grow, and Make a Difference.
