Location: Chennai, India
Department: Front Office / Operations
Industry: Hospitality
Job Summary
As a Duty Manager, you will be responsible for ensuring smooth hotel operations, maintaining high guest service standards, and leading the front office team with professionalism and care. You will play a key role in guest satisfaction, revenue control, and operational coordination representing the Pullman brand’s signature blend of energy, elegance, and efficiency.
Company Description
Pullman Chennai Anna Salai is an upscale address for both business and leisure travelers, featuring 232 contemporary rooms, a refreshing swimming pool, a fitness center, and a rejuvenating spa. The hotel offers two signature dining venues, versatile banquet spaces, boardrooms, and social lounges, perfectly designed for meetings, incentives, conferences, and events.
With modular event venues that can accommodate up to 400 guests, Pullman Chennai blends modern sophistication with warm hospitality — creating spaces where business meets style and celebrations find their perfect setting.
Key Responsibilities
- Conduct daily briefings and ensure seamless communication of key information to the front office team.
- Supervise all front desk operations to ensure service excellence and adherence to departmental standards.
- Review and optimize workflow, processes, and service standards to enhance guest satisfaction and operational efficiency.
- Analyze rate variance reports, manage room revenue control, and approve discounts and rebates when appropriate.
- Maintain open communication with the Front Office Manager regarding guest services and operational matters.
- Ensure accurate documentation of guest-related issues using the Front Office logbook.
- Oversee shift handovers to guarantee smooth transitions and consistent guest service.
- Coordinate with all hotel departments to manage daily operations and resolve administrative issues effectively.
- Provide visible management presence, assisting guests with needs and handling complaints tactfully.
- Support Guest Relations with guest arrivals, rooming, and departures to ensure personalized service.
- Conduct regular front- and back-of-house inspections for cleanliness, maintenance, and presentation.
- Ensure staff are trained in marketing and upselling techniques to maximize sales opportunities.
- Verify billing instructions, monitor guest credits, and resolve discrepancies promptly.
- Manage full-house and overbooking situations, ensuring smooth relocation arrangements when necessary.
- Oversee valet and driveway operations, ensuring efficiency and guest safety at all times.
- Uphold hotel safety, security, and loss control policies, and act swiftly during emergencies.
- Perform and oversee the Night Audit process to ensure accurate end-of-day reconciliation.
Qualifications
- Proven leadership with strong interpersonal and training skills.
- Excellent communication and guest interaction abilities.
- Results-driven and service-oriented, with exceptional attention to detail.
- Ability to multi-task and perform under pressure in a fast-paced environment.
- Prior experience in a Front Office supervisory or Duty Manager role within a 4- or 5-star property preferred.
- Proficiency in hotel property management systems (PMS) and MS Office.
Why Join Pullman?
At Pullman, we believe in empowering people to live, work, and explore with confidence. Here, you don’t just work — you grow, connect, and make an impact.
-
- Come As You Are: A culture that celebrates individuality, diversity, and creativity.
- Work With Purpose: Join a brand that values responsible hospitality and meaningful guest connections.
- Grow, Learn & Enjoy: Access world-class training and leadership pathways through Accor’s learning programs.
- Explore Limitless Possibilities: Be part of a global network of 45+ brands and 5,500+ hotels with endless career opportunities.
Join Pullman Chennai Anna Salai
Be part of a brand that thrives on energy, style, and sophistication — where passion drives excellence and hospitality comes from the heart.
About Company:
Pullman Chennai Anna Salai is an upscale address for both business and leisure travelers, featuring 232 contemporary rooms, a refreshing swimming pool, a fitness center, and a rejuvenating spa. The hotel offers two signature dining venues, versatile banquet spaces, boardrooms, and social lounges, perfectly designed for meetings, incentives, conferences, and events.
