Location: Chennai, India
Department: Front Office / Operations
Industry: Hospitality
Job Summary
As a Duty Manager at Novotel Chennai, you will be responsible for ensuring the smooth and efficient operation of the hotel on a day-to-day basis. You will lead the front office team, maintain high standards of guest service, and coordinate with all departments to deliver a seamless and memorable guest experience.
Your leadership, attention to detail, and commitment to service excellence will help embody Accor’s vision of responsible hospitality and make every guest’s stay unforgettable.
Company Description
Novotel Chennai is part of Accor, a global hospitality leader with more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations across 110 countries. Designed for both business and leisure travelers, Novotel Chennai offers contemporary comfort and a welcoming atmosphere where every stay is seamless and memorable.
The hotel features modern rooms and suites, versatile banquet and meeting spaces, a refreshing swimming pool, a fitness center, and vibrant dining experiences that showcase global and local flavors. Strategically located in the heart of Chennai, the property combines convenience, connectivity, and the warmth of genuine hospitality.
At Novotel, every team member is a Heartist® — bringing care, creativity, and passion to every guest interaction. Together, we embody Accor’s commitment to “Hospitality from the Heart” — delivering meaningful experiences that make people feel welcome, valued, and inspired.
Key Responsibilities
- Oversee daily front office operations, including reception, guest services, and concierge.
- Ensure exceptional guest satisfaction, handling inquiries, feedback, and complaints promptly.
- Coordinate with housekeeping, F&B, and engineering teams for seamless hotel operations.
- Supervise check-in and check-out procedures to ensure efficiency and accuracy.
- Manage room inventory, occupancy, and revenue optimization.
- Conduct staff training, coaching, and performance evaluations to maintain service excellence.
- Handle VIP guests and ensure special courtesies are extended appropriately.
- Ensure compliance with hotel policies, brand standards, and safety regulations.
- Review and reconcile daily revenue and financial reports.
- Conduct inspections of guest rooms and public areas to maintain quality and cleanliness.
- Take charge during emergency or high-pressure situations, ensuring quick decision-making and guest safety.
- Promote upselling opportunities and support revenue-enhancing initiatives.
Requirements
- Bachelor’s degree in Hospitality Management or related field.
- 3–5 years of experience in hotel management or front office operations.
- Proven leadership and team management skills.
- Excellent problem-solving, communication, and interpersonal abilities.
- Proficiency in Property Management Systems (PMS) and hotel software.
- Strong organizational and multitasking skills with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Financial and budgeting knowledge is a plus.
- Cultural sensitivity and a guest-first approach.
Why Join Accor?
At Accor, we believe in creating a culture where your individuality and passion thrive. As part of our family, you’ll join a global community of Heartists® who live and work with purpose, care, and creativity.
- Global Brand Strength: Be part of Accor — a network of over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide.
- Career Growth: Access training, leadership development, and internal mobility within the Accor network.
- Inclusive Culture: Work in an environment that values collaboration, innovation, and respect.
- Team Member Benefits: Enjoy competitive pay, global travel discounts, and recognition programs.
- Sustainability & Purpose: Support Accor’s commitment to responsible hospitality that makes a difference for our planet and communities.
Join Novotel Chennai
Be part of a brand that believes in “Hospitality from the Heart.”
At Novotel, every smile, every gesture, and every moment matters.
About Company:
Novotel Chennai is part of Accor, a global hospitality leader with more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations across 110 countries. Designed for both business and leisure travelers, Novotel Chennai offers contemporary comfort and a welcoming atmosphere where every stay is seamless and memorable.
