Location: Mumbai, India
Industry: Hospitality
Department: Food & Beverage
Job Summary
The Director of Restaurants oversees all daily operations across Restaurants, Bars, and In-Room Dining. This leadership role ensures exceptional guest experiences, operational excellence, and strong financial results.
As a department head, the Director works closely with the Food & Beverage and Culinary management teams to maintain high service standards, elevate staff performance, and maximize revenue. This position plays a key role in maintaining the luxury service culture expected at The St. Regis Mumbai.
Candidate Profile
Education & Experience
Option 1:
- High school diploma or GED
- 6 years of experience in food & beverage, culinary, event management, or related field
Option 2:
- 2-year degree in Food Service Management, Hospitality, Hotel & Restaurant Management, Business Administration, or a related field
- 4 years of experience in food & beverage, culinary, event management, or related area
Skills & Knowledge Required
- Customer & Personal Service: Strong grasp of customer needs, service quality standards, and satisfaction measurement.
- Economics & Accounting: Understanding of P&L, operating budgets, forecasting, cost control, and financial reporting.
- Analytical Thinking: Ability to analyze complex data, identify trends, evaluate solutions, and make informed decisions.
- Financial Resource Management: Ability to allocate budgets efficiently and account for expenditures.
- Administration & Management: Knowledge of planning, resource allocation, team structuring, and operational coordination.
- Applied Business Knowledge: Understanding business dynamics, identifying opportunities/risks, and aligning teams to business goals.
- Food Production & Presentation: Knowledge of food preparation, equipment, sanitation standards, and presentation techniques.
- Material Resource Management: Ability to manage equipment, facilities, and inventory effectively.
Core Work Activities
1. Daily Operations Management
- Forecasts beverage and food consumption to manage purchasing and requisitioning.
- Conducts pre-service briefings with Culinary and Restaurant Managers to train staff on menu items.
- Maintains sanitation and service standards in Restaurants, Bars, and Room Service.
- Orders equipment, supplies, and manages special event service execution.
2. Budgeting & Financial Management
- Manages controllable expenses to meet and exceed budget goals.
- Understands departmental impact on overall property financial performance.
3. Leadership & Team Development
- Sets realistic goals and leads the team toward achieving performance and financial targets.
- Demonstrates integrity, communication skills, and strong leadership.
- Builds trust and encourages cooperation among team members.
- Identifies training needs and mentors staff for continuous growth.
- Ensures compliance with food, beverage, liquor, and sanitation standards.
- Acts as a guest service role model to uphold luxury service expectations.
4. Delivering Exceptional Guest Service
- Ensures elevated guest satisfaction and retention through outstanding service.
- Anticipates guest needs, provides coaching to staff, and monitors service quality.
- Interacts with guests to gather feedback and address issues promptly.
- Reviews guest satisfaction reports to implement service improvements.
5. Human Resource Responsibilities
- Sets clear performance expectations and monitors team effectiveness.
- Conducts performance appraisals for direct reports.
- Ensures fair and consistent administration of property policies.
- Hires and trains both management and hourly staff.
- Observes service behaviors and provides feedback for improvement.
6. Additional Responsibilities
- Communicates relevant updates to executives, peers, and team members.
- Shares information proactively through written communication or meetings.
- Analyzes operational data to make informed decisions and resolve issues.
Important Notice: Recruitment Fraud Warning
Marriott follows a strict no-fees recruitment policy. We do not request payment, deposits, or fees at any stage of the application process. If you receive a suspicious message, please verify through official Marriott channels.
Join us in crafting exceptional dining experiences at The St. Regis Mumbai.
To apply, Click Here
About Company:
The St. Regis Mumbai is a landmark of timeless luxury, offering world-class hospitality, refined dining, and bespoke service. Located in the city’s vibrant heart, it blends modern sophistication with signature St. Regis traditions to create unforgettable guest experiences.
