Brand: Sheraton Hotels & Resorts – A Marriott International Brand
Industry: Hospitality
Location: Bangalore, India
Job Summary
Join Sheraton Grand Bangalore Hotel as an Assistant Reservation Manager and be part of one of the world’s most trusted hospitality brands. You’ll assist in leading the reservations team, optimizing room inventory, and enhancing revenue performance while ensuring flawless guest booking experiences. This role focuses on driving sales growth, improving operational efficiency, and upholding Marriott’s renowned service excellence.
Key Responsibilities
Revenue & Market Insight
- Identify and convert new reservation sales opportunities to exceed revenue goals.
- Analyze market trends and competitor activities to craft winning sales strategies.
- Implement effective yield management and same-day selling procedures to maximize revenue.
- Develop tailored booking solutions that align with guest preferences and business objectives.
Reservations Operations
- Handle all reservation inquiries accurately and efficiently, ensuring seamless communication.
- Leverage upselling and negotiation techniques to drive incremental revenue.
- Maintain accurate reservation data, monitor cancellations and no-shows, and manage waitlists.
- Collaborate with Sales & Events teams for group bookings, rooming lists, and documentation.
- Prepare reports, proposals, and contracts to support daily operations.
Customer Service Excellence
- Deliver exceptional guest experiences aligned with Sheraton and Marriott brand standards.
- Foster long-term guest relationships through personalized service and follow-ups.
- Address guest concerns promptly and implement service recovery strategies when needed.
- Lead by example in maintaining professionalism and a customer-first approach.
Team Support & Leadership
- Support the Reservations Manager in training, supervising, and mentoring team members.
- Promote a collaborative work culture that encourages high performance and accountability.
- Assist with scheduling and workload management to ensure smooth day-to-day operations.
Additional Responsibilities
- Utilize Marriott systems and internal tools to streamline reservations and reporting.
- Contribute to operational planning, reporting, and data accuracy across departments.
Candidate Profile
Education & Experience
- High school diploma or GED with at least 3 years of experience in sales, guest services, or front office operations. OR
- 2-year degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field with at least 1 year of relevant experience.
Join Us — Be part of a world-class hospitality network where your expertise, leadership, and passion for service can truly shine. Unlock global career opportunities with Marriott International.
About Company:
Located in Bengaluru’s bustling business hub, Sheraton Grand Bangalore Hotel at Brigade Gateway redefines luxury with its modern design, exceptional dining, and innovative event spaces. As part of the city’s first integrated lifestyle enclave, it combines world-class amenities with the warmth of Indian hospitality—making every stay unforgettable.
