Experience: 2 – 5+ Years
Company: iTour
Employment Type: Full-Time
Location: T. Nagar, Chennai – 600017
Work Mode: In-Office (Remote options available)
Languages Required: Tamil & English
Job Summary
iTour is looking for an experienced and customer-oriented Travel Consultant to join our growing travel and tourism team. In this role, you will be responsible for advising clients on travel plans, designing customized itineraries, and actively selling domestic and international travel packages. The ideal candidate will have strong sales acumen, in-depth destination knowledge, and a passion for delivering exceptional travel experiences while consistently achieving revenue targets.
Key Responsibilities
- Provide personalized travel consultation and expert recommendations based on client preferences, budgets, and travel objectives.
- Understand client requirements and design customized itineraries, including flights, hotels, transfers, tours, and activities.
- Handle customer inquiries through phone calls, emails, and in-person consultations in a timely and professional manner.
- Actively promote, sell, upsell, and cross-sell travel packages and value-added services.
- Coordinate with airlines, hotels, destination management companies, and other travel suppliers to confirm bookings and secure competitive rates.
- Stay updated on travel trends, destination knowledge, visa requirements, and industry developments to provide accurate guidance.
- Manage end-to-end booking processes, including confirmations, documentation, payments, and follow-ups.
- Build and maintain long-term relationships with clients to encourage repeat business and referrals.
- Deliver high standards of customer service before, during, and after travel.
- Address and resolve client issues or complaints efficiently and professionally.
- Meet or exceed individual sales targets and contribute to overall team performance.
Requirements
- Minimum 2+ years of proven experience as a Travel Consultant, Travel Executive, or similar role in the travel and tourism industry.
- Strong sales, negotiation, and closing skills with a demonstrated ability to achieve targets.
- Good knowledge of domestic and international travel destinations, travel products, and tourism services.
- Excellent communication and interpersonal skills with a customer-first approach.
- High level of attention to detail and strong organizational skills to manage multiple bookings simultaneously.
- Experience using travel reservation systems, CRM tools, and online booking platforms.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to work evenings, weekends, or holidays based on business requirements.
- Knowledge of additional languages will be an advantage.
Why Join iTour?
At iTour, you’ll be part of a fast-growing, experience-driven travel company where operations play a central role in delivering exceptional journeys. You will work in a structured, collaborative, and process-focused environment that values efficiency, accountability, and service excellence. This role gives you the opportunity to directly impact customer satisfaction while gaining exposure to a wide range of destinations, travel products, and real-world operational challenges. If you’re passionate about travel and enjoy solving problems behind the scenes, iTour offers a platform to grow professionally in a dynamic industry.
How to Apply
Interested candidates can send their updated resume to:
Email us at info@itour.co.in
About Company:
iTour is a leading travel and tourism agency dedicated to creating exceptional and meaningful travel experiences. With a strong focus on client satisfaction, we specialize in domestic and international tours, corporate travel, student excursions, and customized travel planning. Driven by a passionate team of travel professionals, iTour helps travelers discover new destinations, travel seamlessly, and create unforgettable memories through well-crafted journeys.
