Experience 2+ Years | Full Time | Location : Chennai
Job Summary:
We are seeking a dynamic and customer-focused individual to join our travel and tourism agency as a Travel Consultant & Sales Executive. As a member of our team, you will be responsible for assisting clients with their travel plans, offering personalised travel recommendations, and promoting and selling our travel packages. This role requires excellent communication and sales skills, as well as a passion for travel and exceptional customer service.
Key Responsibilities:
- Provide personalised travel advice and recommendations to clients based on their preferences, budget, and travel requirements.
- Understand clients’ needs and create customised itineraries, including flights, accommodations, transportation, tours, and activities.
- Handle client inquiries via phone, email, and in-person meetings, promptly and professionally.
- Actively promote and sell our travel packages, including upselling and cross-selling additional services or upgrades.
- Collaborate with airlines, hotels, car rental companies, and other travel suppliers to secure reservations and negotiate competitive rates.
- Stay up-to-date with travel trends, industry news, and destination information to provide accurate and relevant advice to clients.
- Process bookings, payments, and necessary documentation accurately and efficiently.
- Build and maintain strong relationships with clients, providing exceptional customer service throughout the entire travel planning process.
- Resolve any issues or complaints from clients with professionalism and efficiency.
- Meet or exceed sales targets and contribute to the overall success of the agency.
Requirements:
- Previous experience in a similar role within the travel industry is highly preferred.
- Excellent sales and negotiation skills with a proven track record of achieving targets.
- In-depth knowledge of various travel destinations, travel products, and services.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Exceptional customer service skills and a passion for creating memorable travel experiences.
- Proficiency in using travel reservation systems and online booking platforms.
- Strong attention to detail and organisational abilities to manage multiple client bookings simultaneously.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to work evenings, weekends, and holidays as required.
- Fluency in additional languages is a plus.
If you have any questions or need further clarification, please send email to info@itour.co.in
About Company:
i>Tour excels designing the life enriching vacations for Fascinating people like you, whether you are looking to spend a meaningful time with the loved ones or awaiting a chance to reconnect with yourself in the wild or simply rediscover and take part in something big & audacious. For official website – itour.co.in
